UXTwo services, one app
Self-service and pickup-and-delivery have different steps and options: capacity, date, collection time, extras. Prices and fees had to be clear before anyone paid.
Laundry, on your terms.
UX/UI design
for laundry services
LAVE
- Product
- LAVE
- Industry
- Laundry services
- Market
- France
- Platform
- Mobile app
- My role
- Product Designer
{/}About project
LAVE offers two ways to do laundry: book a machine in a nearby self-service laundromat, or schedule a pickup and get everything back washed, ironed and folded.
I designed the app from onboarding to booking, review and payment, plus the loyalty, eco-impact and settings screens around it.
Challenges & Solutions
Choose, configure, review
The home offers both services up front. Each booking is a short step-by-step flow ending in a transparent summary: address, time, extras, minimum order and fees.
Process
- 1
Discovery
- Service models
- Pricing rules
- User routines
- 2
Flows
- Pickup & delivery
- Machine booking
- Review & payment
- 3
Interface design
- Home and services
- Reservation steps
- Summary
- 4
Retention
- LAVE points
- Eco impact
- Notifications
User Flow
Both services share the same pattern, so learning one teaches the other.
Too much laundry, not enough time.
Onboarding & home
Both services, up front.
After a one-line onboarding, the home offers machine reservation first, with bookings, nearby locations, eco impact and loyalty points below.
Choose a service
Collect or reserve.
Two clear cards: LAVE collects, washes, folds and delivers, or you reserve a machine in a nearby laundromat.
Machine booking
Wash or dry, size, time.
Pick washing or drying, choose 7, 10 or 14 kg, then a date and time, all on one screen.
UI Layouts
LAVE
Laundry, on your terms.
One everyday app to book a self-service machine or have your laundry collected, washed and delivered.Brand presentation
Concept marketing visuals created for this portfolio, showing how the product could be presented.
Design system
Results
2Service modes
Pickup & delivery, and machine booking.
9Screens
Onboarding to account.
3Machine sizes
7, 10 and 14 kg.
1Loyalty programme
LAVE points and eco impact.